Process Management & Optimisation:
- Monitor and optimise business processes to ensure operational efficiency
- Analyse workflow and suggest improvements to streamline tasks and reduce redundancies
- Maintain operational documentation and guidelines
Coordination & Communication:
- Coordinate between departments, ensuring alignment on operational goals and activities
- Communicate with vendors, clients, or service providers to ensure timely delivery of services or materials
- Monitor accountability and deadline ownership across management team
Data Management & Reporting:
- Prepare regular reports on operations, identifying trends and areas for improvement
- Track key performance indicators (KPIs) to assess operational effectiveness
- Provide administrative and logistical support
- Track project progress, assist with documentation, and help resolve operational issues that arise during project execution
Administration:
- Ensure that operational activities adhere to industry regulations, organizational policies, and quality standards
- Support the wider senior management team with scheduling and organisation
- Manage internal and external scheduling for meetings, events, and deliveries
- Provide administrative support to senior management and operations teams, helping them manage daily tasks
- Assist with strategic planning, resource allocation, and other administrative duties related to operations