Do you have experience of managing outbound customer retention teams? Have a background in telesales and looking for an opportunity to lead a high performing, growing sales team?
We’re delighted to be partnering with one of our utilities clients on a newly created Commercial Sales Lead role for the business. This is a genuinely fantastic opportunity for someone to come in and make their mark.
We’re not just looking for a Manager here. Whilst you’ll be overseeing a team of 8, you’ll also be hands-on and keen to share your knowledge, acting as a mentor and helping develop the team to build on performance.
This is a full-time permanent role based from their lovely Edinburgh office.
We’re looking for:
- An experienced Telesales professional with an understanding of outbound sales and retention
- A minimum of 1 year Team Lead/Manager experience – or you may be taking on more training across your current team and ready for the step up
- Proven experience in achieving daily, weekly and monthly sales targets in a fast-paced environment
- Excellent relationship builder both across the team and to your customers
- A solid working knowledge of using Excel and CRM
- Comfortable working within a KPI environment
- Utilities experience is a bonus, however it’s much more on the individual here
You will be:
- Leading a high performing telesales team
- Mentoring and knowledge sharing across the team to build upon development of the team – we’re definitely looking for someone to teach by doing here as you’ll be fully involved in the day-to-day
- Proactively contacting prospective customers and showing them the incentive for switching
- Engaging with existing customer base re wider opportunities for the business
- Managing KPIs – call volumes, call outcomes, conversions etc
- Develop an excellent understanding of the market
The good stuff:
- Excellent base salary + up to 20% bonus potential
- Lovely Edinburgh office setting
- Excellent holiday allowance – 37 days with opportunity to buy a further 5 days
- Up to 10% employer pension contribution
- Opportunity to make your mark in a newly created role as part of a growing team
- Additional benefits such as eye care, cycle to work scheme, reduced gym memberships and number of discounts through their rewards app
Does this sound like you? Then we want to hear from you. Get in touch with Scott @ Denholm.
