We are looking for an experienced Manager who is looking to join a high performing business. This General Manager role sits as part of a senior leadership team and works closely with the Managing Director.
The Role
- Proactively contribute both strategically and practically to the senior leadership team to support the future growth and success of an entrepreneurial employee-owned business
- Organise, motivate and develop our sales team to achieve performance targets, including customer satisfaction
- Showcase an impressive natural flair for customer centricity, ensuring we offer, and are able to deliver, the right solution for our values customers
- Supporting the Managing Director on a day-to-day basis across all people and customer management areas of the business. Deputise for the Managing Director when required
- Inspire and actively mentor the team to meet and exceed weekly and monthly sales targets aligning with overall revenue and business targets
- Analyse existing processes, systems and customer journeys and recommend/ introduce change where necessary to streamline and uplift performance
- Gain in-depth knowledge about our customers and products, based on thorough analysis of customer feedback, performance and market data, in order to provide input to the setting of monthly and annual business targets and recommendations for continuous improvement
About You
You will have experience in a leadership role previously and have a strong commercial accumen and have a background in sales. An understanding of the travel industry would be advantageous but not necessary.
- At least three year’s recent experience in leading, developing and motivating a sales team in a customer-centric, high-value consultative environment
- Knowledge of lead management and customer journeys and supporting technologies
- Track-record in contributing to the delivery of business success and exceptional customer service
- Strong numeracy, analytical skills and commercial sense.
- Familiarity with forecasting, revenue management, margin analysis and P&Ls
- Excellent communication and negotiating skills.
- Working knowledge of the geography of the UK and Ireland
- A desire to contribute at a senior level to the success of a customer-focused, employee-owned business
On Offer
This is a unique opportunity to join an employee owned business and high performing culture. You will have the opportunity to work for a well recognised and award winning brand within their industry. This role is office based in city centre Glasgow. You will be renumerated in the form of base salary and be eligible to join the employee owned profit scheme.
